Tough Questions for Tough Times – 5 Questions Your Agent Might Find "Uncomfortable"
One thing I like to do to take the temperature of commercial real estate across the country is do a quick search through Google News and Google Blog Search. I just type in “Commercial Real Estate on both sites, and see what pops up (News search here and blog search here). When headlines like these: Commercial real estate market sinks, The Commercial Real Estate Stomach Blow, and Red Roof defaults on $361 million commercial loans, pop up I’m not overjoyed, to say the least.
For months, when talking with people in general about my choice of career, their response has been something to the effect of, “Oh, real estate. . . well at least you’re not in residential, right?” And their observations have been correct to a degree. The real estate industry has been in a tough position for a while now, but commercial was struggling to a somewhat lesser degree than residential. Deals were still getting done, and prices were not falling like the residential market. Depending on who you listen to, that may or may not change in the near future.
Tougher times affect everyone, and they definitely make a buyer or seller’s decision regarding their choice of agent that much important. When you have thousands of transactions happening in the market whether your agent is on top of things, is active, and stays informed is of less importance. If your cousin has his real estate license, sure he can list your property because buyers are plentiful and easy to find. But when you have only a few transactions happening in the market you need to be sure that your property is one of them. Your agent needs to focus their efforts to put your property in front of the most likely buyers; the individuals that have the means and the need or desire to complete a transaction.
Getting through all of the “fluff” can be difficult, so along with a few colleagues I have come up with a list of some of the more “uncomfortable” questions you might want to ask your agent. Use them on me if you have to, but use them to find out what you need to know about the person representing your interests in real estate.
1. Do you have any ownership in any properties that could be in conflict with the property I’m listing?
Many agents, over time, develop their own property portfolios. Then they proceed to list these properties with their own brokerage. All of that is fine, and probably to be expected. But when a broker gets a call from a potential tenant, and the broker is struggling with some vacancy, will it be their inclination to show them your listings first? Make sure that your broker / agent is looking out for your needs, first and foremost.
2. Do you, or does your brokerage, have a standard marketing strategy for every property you list, what is it, and how will you consider the specifics of this property to customize your marketing approach?
That’s probably more than just one question, but it is important to find out what the agency and the agent are actually going to do. We have a tremendous amount of tools at our disposal, more than we ever had in the past, and the agency you work with as well as your agent should be comfortable with them and should have shown how they have put them to good use.
3. Why should I list this property with a broker / sales agent as opposed to putting up my own sign and marketing it myself?
This question needs little explanation, but be aware that brokers and agents are used to this one. So follow up with some pressure. Ask whether they are willing to do some non-traditional advertising and marketing, and then ask how they are going to report that to you. Keep in mind that this person and their company will be working for you; it is acceptable to hold their feet to the fire to a degree to help them find motivation.
4. What is your comfort level with new technology?
If your agent is uncomfortable with Google, unaware of what a blog is (apart from what they have heard on CNN), and struggles to differentiate between the address bar on a browser and the Google search box, chances are your property is not going to be placed in front of a growing group of technologically savvy buyers and tenants. Interested parties no longer pick up the phone first, they do a search online. So if your property is not searchable, it is not going to be found.
5. What are you doing to sell the listings that you have, and can you show me?
When you are considering hiring an agent or broker to market your property, keep in mind that they have already gone through this explanation and presentation hundreds of times. But then have they followed through? You are better off looking at what they have done for properties they already have listed than listening to what they promise they will do for you. If they are doing a thorough job on the rest of their listings, you should be able to find information about them and their listings online, and they should be able to show you some examples of information they have sent out, or calling lists that they have used to market their current portfolio of listings.
There may be some bad times ahead for commercial real estate, but you do not necessarily have to be negatively affected personally. Do your homework, track down a hard working agent, and you can be sure that your property is placed in front of more potential tenants and purchasers than the building next door.
If you are an agent, I would love to hear the questions that have made you uncomfortable or that have put you on the spot. If you have been a part of a property transaction, what are some questions you wish you had asked? I’d love to hear from you in the comments or feel free to contact me directly.
Chip LaFleur is a Real Estate Advisor with Callander Commercial Real Estate in Grand Rapids, MI. His unique marketing and information technology background compliment his position with Callander Commercial and strengthens the Grand Rapids office. Chip can be reached at clafleur@ccmichigan.com or (616) 446-4197.




