Brian Kopp
Echelon Property Management
www.echelonpm.com

Time management…I’ve always been bothered by this term. What does it mean? How exactly do you manage time? Can you send it home without pay? Can you add even an hour to your 24 hour day? Perhaps a new watch is the answer. No, maybe not.
What we mean when we think time management is really self-management, isn’t it? What then is self-management? I think Zig Ziglar, a well known motivational speaker, put it best when he said, “If you do the things you ought to do when you ought to do them, then you’ll have time to do the things you want to do when you want to do them.” We can assert, therefore, that self-management involves honesty, planning, efficiency, and discipline.
Honesty
To thine own self be true…, William Shakespeare, Hamlet
When I was a property manager, I expected hard work from my employees. The lists of responsibilities and tasks were often long and challenging. Thankfully, most of my employees rose to these challenges, and a few even exceeded them. Yet, not all were so assiduous. I can think of a few that were masters of excuse making. When confronted with the question, “Why wasn’t this finished?” I would be treated to a litany of protestations about how hard they were working and how there was just too much work. I may have given some credence to these explanations if I didn’t see and confront them in lengthy conversation with other employees, frequent sojourns to and from the maintenance parts shop, etc. My point here is that we deceive no one better than we deceive ourselves. Honesty is integral to self-management.
How can we practice self-honesty? Here are two suggestions: (1) As a mental exercise, imagine that your supervisor is following you around each day. Would your conduct change?; (2)
Keep a daily journal of how you use your 8 hour work day. You may want to share this journal with your supervisor. It may give him/her a better appreciation of all that you do and it will certainly help you with your daily goals and planning.
Planning
A wise man will make more opportunities than he finds. Sir Francis Bacon
You will often hear an securities broker remark, “No one plans to fail, but many fail to plan.” For many of us, this axiom applies to our work days, too. When you stop to think about it, we plan most of the really important events in our lives, weddings, the birth of a child (with, of course, a few surprises), even death. Why not our work day?
Some of you may be thinking, “I can’t plan my work day, my manager just tells me what (fill in the blank, e.g. work orders to complete, leases to type, hallways to clean…).” I admit that certain positions have a greater degree of latitude in choosing work assignments, however, that doesn’t mean that you can’t set your own goals and plans. For example, let’s assume for the moment that I am a maintenance employee and my manager has given me a thick stack of maintenance requests to complete. In most cases, can’t I choose what order they will be completed? If not, can’t I at least plan how to complete the work order most efficiently?
Planning and goal setting is critical to good self-management. I encourage all of you to set daily, weekly and maybe even monthly or quarterly goals. You should refer to these goals every morning and rate yourself on how well you completed ones the day before. It is a medical fact that your endorphin levels (the pleasure gland in the brain) increase when you set goals, accomplish them, and cross them off of your goals list.
How do you plan your work and set goals? The answer depends largely upon your position. However, here is a very simple method that I’ve seen used effectively. This is the first step in goal setting. It is broad in scope.
1. Take a legal pad of paper
2. Write down the goals of your property (if you don’t know them, ask your manager)
3. Identify those goals that directly involve your position
4. Write down the routine tasks or activities that you perform in your position
5. Ask yourself the following questions:
a. Are my tasks and activities directed toward my property’s/company’s goals? If not, why?
b. How can I help make my property/company successful? Write down your ideas and share them with your manager.
c. If my position was terminated, what would happen? List examples.
d. Where is most of my time and energy spent in my job? Does this match what you’ve identified as your goal oriented tasks?
e. How will my success or failure in this position be determined? What is the criteria or rubric by which I am being evaluated?
f. How much do I know about my field relative to those I work with? Could you learn more? In what areas?
Efficiency
Experience is not what happens to a man. It is what a man does with what happens to him. Aldous Huxley
I’ve always thought of efficiency as a dance on the razor’s edge of speed vs. accuracy. I’ve known very, very few employees who were a perfect complement of both. The key is to balancing the two is to make the time spent on a task equivalent to its level of importance. That is, don’t spend 2 hours dusting all of the electrical sockets in an apartment; no one will likely notice your efforts.
Efficiency in action first involves planning (mentioned above) and then prioritizing your goals and tasks. Prioritizing is the practice of ordering your daily tasks and activities in order of importance. I use a computer program developed by the Franklin-Covey Institute that involves classifying my tasks in to one of three broad categories: (A) tasks that need attention today; (B) tasks that need attention this week or next week; and (C) tasks that need attention this month or in the coming months. Though there is much more to the program, you can use this system with a simple piece of paper.
Discipline
Many are stubborn in pursuit of the path they have chosen, few in pursuit of the goal.
Friederich Nietzsche
Finally, all of our plans, goals, and prioritizing are wasted if we don’t practice self-discipline. I would venture a guess that this area of the four poses the greatest difficulty for employees. I know that it does for me. Unfortunately, I don’t know of any exercise or formula that can help you with self-discipline. It simply requires a person to make a promise or commitment to him or herself and to stand by it.
I read once that a man (or woman) who is reluctant to make a promise is one who is intent on keeping it. I hope this is true of you as well.
Brian Kopp works for Echelon Property Management in the greater Grand Rapids, Michigan area. He has 14 years of property management experience at the property and corporate levels. He has a Master’s Degree in Education and was formerly an SPHR from the Society of Human Resource Management.
Echelon Property Management specializes in apartment real estate management. Its mission is to acquire and manage real estate investments and deliver above average returns to property owners. For more information about our services, please contact Brian at bkopp@echelonpm.com