The Forgotten Benefit

Mountains“On the mountains of truth you can never climb in vain: either you will reach a point higher up today, or you will be training your powers so that you will be able to climb higher tomorrow.”

-Friedrich Nietzsche, 19th century philosopher

When you think of employment benefits, what comes to mind?  I’m sure that those of you who feel weary and overworked look forward to vacation and holiday pay.  The sick or infirm will likely prize health insurance and sick pay.  Some of you in the twilight of your careers might focus on our 401k and pension plans. Yet, there is one benefit greater than all of these, but is likely forgotten or overlooked: training.

Some of you may be thinking, “Training??  I haven’t received training since I began my career.”  But, is this true?  There are two types of training: formal and informal.  At the very least, all of us have received informal training.

Informal training may be as basic as a conversation between colleagues or with a supervisor.   For example, two maintenance employees might discuss the best means of troubleshooting an air conditioning problem.  Their exchange of ideas and the development of key skills is the very essence of training, though we don’t often think of ourselves as trainers or trainees.   In addition, supervisors discipline employees for infractions; this is also training.  In fact, the root word for discipline is “disciple”, or “discipulus” in Latin, which means “student” or “pupil.”  We may not want to consider a disciplinary action as training, but, like all training, it is intended for our benefit and growth.

Training is the fuel of success and professional growth.  The more training you offer to your employees, the more valuable they become to you.  There is a direct correlation between the best trained employees and those who have the highest productivity.  Furthermore, those employees who thirst for training are often the most contented and happy in their careers.

Finally, training is an investment.  It is both recognition of your employee’s future worth to your organization and an acknowledgment of their past accomplishments.  I hope that you recognize the value of this benefit and seek to add a training program to your company- no matter how small.  For my part, I feel a great debt of gratitude toward those who have trained me and continue to do so. Their gifts of knowledge, skill, and time will not be soon forgotten.

Brian Kopp works for Echelon Property Management in the greater Grand Rapids, Michigan area.  He has 14 years of property management experience at the property and corporate levels.  He has a Master’s Degree in Education and was formerly an SPHR from the Society of Human Resource Management.

Echelon Property Management specializes in apartment real estate management.  Its mission is to acquire and manage real estate investments and deliver above average returns to property owners.  For more information about our services, please contact Brian at bkopp@echelonpm.com.

 


Corporate Synergy

By Brian Kopp

Echelon Property Management

www.echelonpm.com

Synergy

syn-er-gy (sinr-je)n.pl. syn-er-gies. 1. The interaction of two or more agents or forces so that their combined effect is greater than the sum of their individual parts. 2. Cooperative interaction among groups, especially among the acquired subsidiaries or merged parts of a corporation, that creates an enhanced combined effect.

-American Heritage Dictionary

Think about the word “synergy” for a moment.  What examples come to mind?  Sports fans will likely relate the word to their sport of choice; mine would be basketball.  It is an indisputable fact that the success of the Chicago Bulls during the 1990′s was due, not to Michael Jordan (though his role was instrumental), but to all the members of the team working together so that “their combined effect was greater than the sum of their individual parts.”  Michael Jordan did not win 6 championship rings by himself.  Basketball is a game of five people versus an equal number.  Alone, Michael Jordan would have fared very poorly.

This is concept is true of every position in any company.  In countless interviews I’ve made this critical point to employees that I’ve hired: There is no position which is more or less important or deserving of respect than any other.  While it is true that there are varying degrees of responsibility, every position is essential to the success of our properties and company.   We all have roles to play that complement one another.

There may be some of you who disagree with this notion.  It may be tempting for some to think your position/area is more important or deserving of respect than others.  I know that I’ve heard comments of this nature over the years from employees.

Try to imagine a property where no one picks up the trash, shows an apartment, or fixes a furnace.  Or, imagine an office where no one pays the bills, sends paychecks, or orders forms.  What is the logical progression of these inactions?

I think it is easy for all of us (myself included) to take one another for granted rather than appreciate our different contributions.  I’d ask each of you to take a moment to reflect upon your role within the company and how your actions/inactions impact your co-workers and residents.  I think you’ll find that your many successes can be attributed, at least in part, to those standing next to you.

Brian Kopp works for Echelon Property Management in the greater Grand Rapids, Michigan area.  He has 14 years of property management experience at the property and corporate levels.  He has a Master’s Degree in Education and was formerly an SPHR from the Society of Human Resource Management.

Echelon Property Management specializes in apartment real estate management.  Its mission is to acquire and manage real estate investments and deliver above average returns to property owners.  For more information about our services, please contact Brian at bkopp@echelonpm.com.

 


Measuring Employee Performance

Written by Brian Kopp, www.echelonpm.com

Are you satisfied with your employee performance reviews?  Do they adequately measure your employee’s performance?  Ask yourself this question: what message does your employee take away from the performance review meeting?  Sadly, most employees walk out of the reviews with little more idea of their performance than when they began.  At best, they probably walk away with a feeling: “He’s mad at me” or “She’s okay with my work.”

Measuring Employee PerformanceThe source of the problem is the performance measurement tool that you are using.  Many companies rate employees based upon “Attendance”, “Relationships with Co-Workers”, “Job Knowledge”, “Creativity,” etc.  Employees are then rated as “Excellent”, “Above Average”, “Average”, “Below Average”, “Poor.”  Comments are added to the reviews like “He/she does well in this area.”  Again, this is a poor way to communicate your performance expectations and evaluate your employee’s work.  In fact, they really don’t measure performance at all, but rather internal rule compliance- something that is better addressed on employee discipline forms.

Performance evaluations should measure performance.  A shocking idea, I know.  Throw out your outdated forms and create your own performance measurement tools for each position in your company.  Determine what each employee does that adds to the profitability of your company.   For example, one indicator of a leasing agent’s performance is his/her closing percentage.  Set a target closing percentage and his/her review will be partly based upon it.  Likewise, one indicator of a maintenance technician’s performance is his/her ability to complete maintenance requests in a timely manner.  Set a target turnaround time for each maintenance employee and his/her review will be partly based upon it.  The key is to develop performance standards that are measurable.  You must give them a target or performance goal.  Then, you need to develop a weekly or monthly tool to capture the information.  Add the performance criteria to your timecard, for example.  Then, schedule regular meetings with your employee and review their performance.  I assure you that your employees work performance will improve dramatically!

You are welcome to call me to discuss this idea further.  I can be reached at 616-669-8586, Option #4.

Brian Kopp works for Echelon Property Management in the greater Grand Rapids, Michigan area.  He has 14 years of property management experience at the property and corporate levels.  He has a Master’s Degree in Education and was formerly an SPHR from the Society of Human Resource Management.

Echelon Property Management specializes in apartment real estate management.  Its mission is to acquire and manage real estate investments and deliver above average returns to property owners.  For more information about our services, please contact Brian at bkopp@echelonpm.com.

 


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